Get feedback from the people who touch your business

Customers, Employees, Partners

How we do it?

Do you know which people touch your business?

We do.


The customer of your product or service - this person or business has a lot to say, especially if they are not happy.


There are many different working relationships or partnerships that take place within an organisation. Feedback from this area is important as it ensures an efficient and effective environment.


The creator of your product or representative of your business - this person is your business and their feedback is crucial to your success.

Introducing the Echo Platform

The Echo Platform seamlessly integrates all customer engagement channels. Call Centre input; whether it be Ongoing Tracking, CRM or Survey Campaigns, Web, Mobile Web, Text (SMS) and Social Media chatter are assimilated in real-time dashboards. Data from disparate sources including internal client data and external market intelligence can be incorporated. For the first time our clients get an immediate consolidated Business Intelligence view, anywhere, anytime.


By proactively polling you are able to solicite a true preception of your business. Your Employees, Partners and Customers contain valuable information about your business - Speak to them.


Keeping your eye on Social Media as well as keeping channels open for feedback will ensure that your customers, partners and employees remain engaged.


Any piece of information about your business needs to be collected and reviewed. The Echo Platform facilitates this and focuses your attention in the right place.

How can feedback help your business?

The best decisions are based off data, not feeling. Use feedback to guide your business and make informed decisions.

Our clients

Want to know who our clients are? Hold on… providing this information will give away our clients’ competitive edge! Want to join our client base and see what we can do for your business?
Enter your email below and we will contact you shortly.

Your most unhappy customers are your greatest source of learning.

Bill Gates, Microsoft

You can't expect your employees to exceed the expectations of your customers if you don't exceed the employee's expectations of management.

Howard Schultz, Starbucks

The goal as a company is to have customer service that is not just the best but legendary

Sam Walton, Wal-Mart

Feed the Echo

The official Lightstone Consumer Blog.








Do not recognise your industry? No problem! The Echo Platform is fully customisable and flexible to fit our clients’ needs and requirements.

Contact Us

Complete your details below and we will get back to you with more information.