A simple and affordable customer experience measurement tool
developed for the Motor Body Repair industry
EchoMBR allows you to identify and immediately follow up with unhappy customers to ensure customer satisfaction is a core focus of your business. The system was designed to not only measure customer satisfaction levels but to actively encourage Motor Body Repairers to take action to address customer concerns. In this way a process of continuous improvement results in increasingly improved customer satisfaction levels.
The introduction of an innovative technology solution that integrates SMS in the follow-up process makes it more affordable than a traditional CSI program which is focussed exclusively on telephonic follow ups.
The use of a unique multi-channel platform that allows for customised workflows, questionnaires and reporting levels while retaining the advantages of a consolidated approach.
Manufacturers and MBR groups are able to effectively benchmark MBR performance across a number of metrics.
Every customer is contacted and every customer has an opportunity to provide feedback.
The online reporting platform provides instant and up-to date feedback and reports.
Negative responses are escalated to a designated person at each MBR on a daily basis allowing the MBR to address customer concerns as they happen.
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