Customer experience engagement tool allowing insurance brokers to have their service levels assessed by clients in real time.

EchoTCF Features?

Treating CUSTOMERS fairly

Understand your business

By rolling up customer feedback after key customer interactions we are able to measure and understand performance of teams, brokers, regions or any other operational categories.

Increase long term loyalty

By capturing customer feedback at various touch points and channels we help isolate individual customer issues, which will lead to resolution and creation of loyalty.

Compliance

Regulation is starting to mandate ‘Treating the Customer Fairly’ and with this increased focus on the customer it is becoming more prevalent to show and measure your brands customer focus.

The Method

Echo TCF uses data from your Insurance Management system to speak to your customers. When a customer interacts with you EchoTCF sends your customer a short survey investigating their experience with your brokerage.

Speak to your customers

Echo TCF speaks to your customers after they have interacted with you for New Business, Claims, Renewal, Endorsements and Cancellations Echo TCF sends your customer a short survey investigating their experience with your brokerage.

Need more info?

Enter your details below and we will send you more info.

Contact Us

Complete your details below and we will get back to you with more information.