Customer experience engagement tool allowing insurance brokers to have their service levels assessed by clients in real time.
By rolling up customer feedback after key customer interactions we are able to measure and understand performance of teams, brokers, regions or any other operational categories.
By capturing customer feedback at various touch points and channels we help isolate individual customer issues, which will lead to resolution and creation of loyalty.
Regulation is starting to mandate ‘Treating the Customer Fairly’ and with this increased focus on the customer it is becoming more prevalent to show and measure your brands customer focus.
Echo TCF uses data from your Insurance Management system to speak to your customers. When a customer interacts with you EchoTCF sends your customer a short survey investigating their experience with your brokerage.
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